Empathy In Action
How to Deliver Great Customer Experiences at Scale
By Tony Bates, Dr. Natalie Petouhoff
Empathy in Action: How to Deliver Great Customer Experiences at Scale by Tony Bates and Dr. Natalie Petouhoff redefines empathy while showing how companies can use it to grow loyalty and build long-term relationships with customers and employees. The authors describe empathy in this context...
Participates in Free Book Program
Free Book
Participates in Review Exchange Program
Review Exchange
Participates in Book Donation Program
Book Donation
