Contact Us

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Email is our primary means of support. Please fill out our Contact Form and our Support Team will respond to you within a few minutes to a few hours during the day, with all requests answered within 24 hours. You can also email us directly at support@readersfavorite.com.

Sometimes email gets lost in spam or cyberspace, so if you do not receive a response to your email, have an urgent matter or just need to speak to someone, please call or text us anytime at (800) RF-REVIEW (737-3843). If you do not reach us, please leave a message and one of our team members will return your call.



How do I join Readers' Favorite?

To become a Readers’ Favorite author, all you need to do is request a review of your book or enter your book in our Annual International Book Award Contest, which also comes with a review.
How can I get an update on my review request?

Please login to your Author Area to check the status of your review. If your review status reads PENDING then your review is currently live in our system awaiting review. You can update any of your information including your book file. We will email you as soon as your review is complete. We will also update you at 90 and 150 days if your book has not been reviewed by then.
How can I change/update the information I submitted for review?

You can update any off the information you submitted to us, including your book file, by logging into your Author Area and click the Book Review Information tab
I'm having trouble logging in

We do not change your password or email address, so if you are having trouble with either, please copy and paste them into the login boxes on our Login Page. If that does not work, please use the Recover Password form and we will email you a password reset link in a few minutes. If you do not receive it, please check your spam folder. The reset password link will only work once, so be sure to remember the new password you select. If our system does not recognize your email, you do not receive the email, your email has changed, or you have any other login problems, please submit the form below.
I didn't receive a Confirmation Email

If you submitted one of our forms and did not receive a confirmation email, please check your spam folder. If you cannot find it, please complete the form below and we will resend it to you.
There was a problem with my payment

If you have any payment problems or questions, do not worry, there are no issues we cannot fix for you in a snap. Just complete the form below with as many details as you have and we will get the problem fixed immediately.
5-Star and Award seals and stickers

If you have received a Readers' Favorite 5 star review or you have placed in the Readers' Favorite Book Award Contest in any year, please click "Five Star and Award Stickers" in the Authors menu at the top of our website. Thank you and congratulations!
Posting your review on Amazon

Amazon does not allow professional review companies to post in their Customer Reviews section. Instead, they have created an Editorial Reviews section where they want you to post excerpts from your professional reviews, which you can do through your Amazon Author Central Account. If you have trouble locating the link to your Editorial Reviews section, please contact Amazon support.
Do you accept paperback/hard copies?

Because we have thousands of reviewers, judges and contestants worldwide, and receive thousands of submissions each month, we can only accept a digital copy of your book, like a Microsoft Word document, PDF, MOBI or ePUB file. We take great care with the security of your book file. All of our reviewers are verified with photo IDs and are avid readers who volunteer their time to help authors. We are used by all the major publishers and have never had an issue with the security of a book.
When will contest winners be announced?

Winners in our annual book award contest are announced on September 1st. We ask that contestants login to their Author Area on September 1st to see how they did in the contest. If you are in the contest and have not done so already, please login to your Author Area and click the Contest tab for more details and information about your contest entry. Good luck!
I can't find my book on Readers' Favorite

If we have not reviewed your book yet, it will not be listed on our public site and will only be visible to our Reviewers in a secured area. If we have completed your review, please login to your Author Area and on the first page called Book Information, you will either see a link to your public Readers' Favorite Review Page or instructions explaining what we need to create it.

How do I become a Readers' Favorite Reviewer?

Readers' Favorite is growing fast, and even with over 1,000 reviewers we still need many more to keep up with the growing demand for reviews. Choose from hundreds of books each month from seasoned veterans like James Patterson to first-time indie authors. You can even earn money and win cash prizes! Visit our Reviewer Application page to learn more and apply.
I am having trouble logging in

We do not change your password or email address, so if you are having trouble with either, please copy and paste them into the login boxes on our Login Page. If that does not work, please use the Recover Password form and we will email you a password reset link in a few minutes. If you do not receive it, please check your spam folder. The reset password link will only work once, so be sure to remember the new password you select. If our system does not recognize your email, you do not receive the email, your email has changed, or you have any other login problems, please submit the Contact Form below.

How do I become a Readers' Favorite Affiliate?

Become a Readers' Favorite Affiliate and you will earn a 20% commission on any Award Contest purchases made by those you refer. Our Award Contest is very popular and grows exponentially each year because it is a very valuable program for authors. Visit our Affiliate Application page to learn more and apply.
How do I request a payment?

You can request a payment from your Affiliate’s Area as soon as you have reached $50 or more in commissions. Payments are made within 24 hours to your PayPal account.

Contest Questions

How do I find out how I did in the contest?

Contest results are released on September 1st. To see how you did and to find answers to all your contest related questions, please visit the Contest page in your Author Area. If you have multiple books in the contest you will need to select the book from the Book Title drop-down at the top of your Author Area and then click the Contest tab to see the results for that book.
Login problems

Please visit our Login page and use the RECOVER PASSWORD form to find your book and reset your password. If you are not sure what email you used for your book, enter your best guess and if you get it wrong the form will give you a hint to help you remember the email you used.
View ALL 2018 winners - Book Contest, $50,000 in Prizes, Wind Dancer Films, etc.

All of the winners of our 2018 International Book Award Contest, including the winners of $50,000 in prizes and those selected by Wind Dancer Films, Headline Books, Allen Media Strategies, and Folio Literary Management can be seen on our 2018 Award Winners page . Please do not visit this page to try and find out how you did in the contest. Instead, visit the Contest page in your Author Area for specific details regarding your book.
I do not see the genre I entered on the Award Winners page

All books are given a score, and if no books in a particular genre scored high enough to place in the contest then that genre will not be displayed. However, this does not mean that no books in that genre were good enough to place in the contest. Because authors are allowed to enter their book in multiple genres, books that won in the missing genres also won in other genres, and it was in those other genres that the award was given. This leaves the missing genres with books that did not quite score high enough to place, and therefore the genres are not displayed. This happens with several genres each year, generally those with a lower number of contestants.
Some award levels seem to be missing from the genre I entered

We offer up to 5 award levels in each category: Gold, Silver, Bronze, Honorable Mention and Award Finalist. However, not all levels are awarded in each category despite the record number of entries in this year's contest. That is because each book is given a score which corresponds to a particular award level. No attention is given to the number of entrants, only the quality of the book being judged. In some cases, the same award is given more than once in the same category, which is a result of more than one book receiving the same judging score.
I placed in the contest, but my cover is not on the Award Winners page

Your book cover will only appear if we have completed your review, if your book is currently for sale on Amazon, and if we have created a Review Page for you on our site. Please visit the Book Information page in your Author Area for specific details on what we need for your book. Once that is done, your listing on the Award Winners page will be automatically updated.
I haven’t received my review yet

Each contestant is given a review of their book as a free feature of entering our book award contest, if we have not already reviewed your book. It is important to understand that a Readers' Favorite review has no impact on the contest. A reviewer is an avid reader who will read and provide you with their honest opinion in the form of a review. A judge is a literary professional who will read and score your book for the contest. They are two very different people doing two very different things.

It takes much longer to complete reviews than it does to complete judging because judges read with a purpose, while reviewers are volunteers who read for enjoyment. Contest reviews are given top priority by our reviewers. If we have not completed your review yet, we thank you for your patience and we will email you as soon as your complementary review is complete.