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Carmen F. Vlasceanu PhD, MBA, FIH
With over twenty-five years of hospitality experience, Carmen started her career studying the hotel industry and working as intern in various hotels. Carmen’s life journey opened the possibilities of traveling the world when she joined Carnival Cruise Lines, working aboard many beautiful cruise ships.
Her five-star experience in hospitality was rewarded by being promoted to Guest Services Manager, in charge of all the pursers on board and the guest services department, responsible for the well-being of over 5,000 guests.
She graduated with a master’s in Hotel Revenue Management at Cornell University of Management Studies in New York, and went on to earn a bachelor’s degree in Management and Marketing at the Romanian-American University in Bucharest, graduating valedictorian. She received her certification as Hotel Director and Tourism Manager awarded by the National Ministry. Carmen then underwent an MBA in Entrepreneurship and International Business at the Romanian-American University, while working at the US Department of State coordinating the students’ US Summer Work and Travel Program. In 2008, she joined the UK Institute of Hospitality as Fellow status (FIH) in recognition of her professional expertise. Carmen co-founded a travel agency where she was Managing Director. She graduated, Manga Cum Laude, a PhD in Business Administration, Cruise and Global Hospitality. As a mentor, she is currently working closely with clients in one-to-one or group setting. She founded Angels-Wings.org whose goal is to inspire people and help children and people and to enhance the human experience.
Reviewed by Asher Syed for Readers' Favorite
Dare to C.A.R.E. by Dr. Carmen F. Vlasceanu teaches the critical role of customer experience (CX) in business, speaking on communication, personalization, and responsiveness to build loyalty. Dr. Vlasceanu leans into the need for empathy and service standards in multicultural environments, and introduces Business Transformation 5.0, which integrates AI and continuous improvement into a customer-centric model. Dr. Vlasceanu gives her C.A.R.E. Model, an acronym for Connection, Authenticity, Re-engineering, and Evolution, as a framework for prosperity. She talks about emotional intelligence and adaptability, and champions experiential learning and spiritual practices. The author discusses the importance of prayer, meditation, and introspection to support mental clarity and purpose, in addition to the need for health and meaningful relationships for overall well-being. She urges readers to align actions with core values and view challenges as opportunities.
Dare to C.A.R.E.: Unlock Your Potential to Transform Your Life, Well-Being, and Customer Experience by Dr. Carmen F. Vlasceanu is the book I wish I'd had ten years ago, but lucky for us, it's here now. The writing style is wonderfully conversational and feels like a chat with a knowledgeable friend, talking with the reader as opposed to talking at them. The author maintains the delicate balance between showing us where we may have been off the mark while providing practical, actionable advice to change course. This goes hand in hand with her encouragement of a proactive attitude toward change. Dr. Vlasceanu brings a wealth of experience and wisdom into her work, making this a valuable resource for anyone who is looking for a comprehensive approach to amplifying abundance both inside and outside of business. Very highly recommended.
