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Reviewed by Roy T. James for Readers' Favorite
Smart Talk by Lisa B. Marshall begins by taking the hell out of hello – how to introduce yourself or make a first impression. Lisa discuses many points here including the oft forgotten but very important dictum, the introduction should be relevant. The magic of conversation, the next topic discussed, focuses on what to say when, and how to say it with tact and grace. Lisa also devotes a full chapter to discussing difficult people to talk to, the procrastinators, the chatterboxes, the bullies, and other such misfits. How to give feedback, how to receive criticism as well as practicing responses to handle criticism, are then discussed. Lisa explains nine models of saying no, a vital part of any talk, as well as the fourteen rules of negotiating, a rather difficult skill to master, without damaging important relationships.
Smart Talk by Lisa B. Marshall is a godsend, especially when it comes to the problems that we are most often faced with in connection with our work, resolving conflicts, strengthening natural charisma, or persuading others. This book can prepare us to face any trouble, unannounced or otherwise. With bulleted lists, prominent display of points to remember, and practice exercises, this is a complete manual to master the art of communication. A helpful index, references of real life instances of many of the concepts introduced, and a chapter summary make this an invaluable reference for anyone involved in public speaking.