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Reviewed by Leonard Smuts for Readers' Favorite
In an evolving business world, the need for inclusivity is becoming more apparent and is no longer an option. It is a strategic necessity that goes far deeper than political correctness. The Inclusive Leader: Embracing Diversity for Organizational Excellence by Mustafa Nejem points out that a diverse workforce can best serve the needs of a wide customer base. It brings a wealth of talent and creativity to the fore, delivers a competitive advantage, and helps the organization remain relevant. When applied correctly, diversity avoids groupthink and provides an atmosphere where new ideas are welcomed and developed through dialogue and consensus. The role of leadership is vital in building an inclusive team that can function in a safe environment that fosters a sense of belonging. Unconscious bias and confirmation bias must be addressed. Management commitment is needed. Revised recruitment policies and flexibility are required, as well as training. Strategies such as mentoring are suggested. There are guidelines for measuring inclusion, which can embrace representation and retention rates, along with promotion paths and salary comparisons. Other tools measure employee turnover rates, productivity, and customer satisfaction, and use anonymous employee surveys. Privacy and confidentiality should be respected. Empathy, courtesy, transparency, and accountability should not be overlooked.
Mustafa Nejem delivers a compelling case for diversity in The Inclusive Leader, as well as a plea for a new vision and mindset. Best practices are discussed that include recruiting and retaining talent, the disciplinary and grievance process, mentorship schemes, décor in the workplace, recognition of religious holidays and traditions, leadership communication (in terms of both tone and cadence), as well as body language. The layout comprises short sentences within each chapter, each of which deals with an aspect of inclusivity. It makes the text easy to follow and adds impact, as each point stands out individually. This book brings a whole new dimension to the question of inclusivity. It digs far deeper than most publications, citing numerous examples of details that many people would never consider. Readers will be struck by the wealth and depth of information and advice contained in this work. It should be on every manager’s bookshelf as a source of reference. The message is concise and resolute, packed with fresh insights and subtle warnings of pitfalls. This work is both an exceptional guide and a wake-up call for any organization. It is highly recommended.