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Reviewed by Edith Wairimu for Readers' Favorite
Unmuted: How to Show Up, Speak Up, and Inspire Action by Heather Hansen is a timely guide about self-awareness and developing a communication culture where every voice matters. It encourages authenticity and teaches important communication skills relevant to the information age. The work offers advice on how to develop confidence and communicate effectively and sensitively. It offers the unmuted framework which examines communication within the organization and offers practical strategies for building connectivity, collaboration, and trust which lead to improved organizational performance. It takes a wider approach to global business communication and addresses common communication barriers between different cultures and ethnicities. It also delves into how the strategies offered can be applied in an organization and in personal life.
I appreciated the book’s wide approach since it examines and provides communication strategies that can be applied in global settings, organizations, and at an individual level. I loved that the work is aware of the communication challenges present in the digital age and the cultural differences that individuals and businesses face. The tools and resources offered are also useful. They can be applied by any organization regardless of its cultural setting. I also appreciated that Hansen draws from her vast experience and includes insightful anecdotes that relate to the topic. The unmuted framework offers a step-by-step approach that makes it possible to implement. Unmuted by Heather Hansen is an invaluable communication guide that addresses today’s communication problems and offers wise, helpful solutions for addressing them. It is a must-read for business leaders and individuals who want to grow their communication skills and build an inclusive organizational culture.