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I have spent over fifteen years helping retailers modernize their operations and reimagine how customers interact with technology on the sales floor. Through hundreds of implementations, I observed a consistent pattern: many businesses sought innovation but were hesitant to take risks during execution.
That reality inspired me to write How to Implement Self-Service Without Failing — not as a theoretical book, but as a practical guide for decision-makers who need a clear, step-by-step path to introduce automation without losing the human side of retail.
I founded Biwitech to make self-service, POS, and digital signage technology accessible and effective for businesses of all sizes, from small stores to enterprise chains. This book captures the lessons learned from those experiences: the real challenges, the hidden costs, and the strategies that actually work in the field.
My goal is to empower other leaders, especially those in emerging markets, to see that innovation is not just about technology, it's about people, culture, and courage.
I hope this book helps you plan, execute, and succeed in your own transformation journey.
Reviewed by Stephen Christopher for Readers' Favorite
Self-service at the checkout is an express way for consumers to leave the store faster. It has revolutionized the process, yet there are still many businesses that haven’t yet adopted it. Adriana Rivas’ How to Implement Self-Service Without Failing is a guidebook for any organization that is considering introducing this concept but is still on the fence. Adriana walks readers through the many benefits of self-service and provides real examples of situations where it has saved companies time and money. She also covers some of the primary concerns, like staff and customer acceptance and technical issues. Along the way, she offers suggestions on how to implement the installation by creating an entire project timeline. By the time you’ve finished reading this guide, you’ll agree that a self-service checkout needs to be a priority for your business.
How to Implement Self-Service Without Failing makes the adoption of self-service checkouts a no-brainer. What I most appreciated about this guide is how Adriana writes. There is no jargon or complicated scenarios. Business leaders from mom-and-pop stores to Fortune 500 companies can relate to this book. Adriana has decades of experience in this field, and her authority shines through on every page. She covers scenarios that you wouldn’t at first expect. For example, and I agree 100% with her, technology this advanced requires a project team to implement it. This team needs to be made up of IT and operations people, as both have different concerns to bring to the fore. How to Implement Self-Service Without Failing can be read in one sitting, as it is less than 100 pages. Ideally suited for the decision-makers in any organization.
