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Reviewed by Asher Syed for Readers' Favorite
Conflict Is an Opportunity by Dana Caspersen explores how focusing attention on key elements of conflict—such as needs, emotions, interests, and strategies—can transform the situation into a productive dialogue. She emphasizes the importance of redirecting attention away from blame and unproductive tactics like punishment or reward, toward identifying shared needs and perspectives. Caspersen highlights that conflict often stems from differing stories and misaligned expectations and that by reframing these stories, individuals can foster understanding and collaboration. She advocates for a conscious shift from reacting to responding with curiosity and openness, which allows for constructive problem-solving. Caspersen also stresses the importance of personal decision-making, active listening, and reducing polarization to create an environment where conflicts are seen as opportunities for positive change rather than obstacles.
Dana Caspersen’s Conflict Is an Opportunity is a well-written and unique approach to conflict resolution. It's clear that Caspersen has massive experience in this topic, and the book's strength lies in its ability to challenge conventional views of conflict, urging readers to see it as a transformative force rather than a disruptive one. Caspersen’s method is grounded in empathy, curiosity, and self-reflection, encouraging readers to develop an awareness of their role in conflicts and how they can influence outcomes. The writing is accessible and very thoughtful, and I appreciate that we receive a combination of practical tools and a good amount of philosophical perspective. The exercises provided are comprehensive and hands-on, and I don't think I have come across so many in a single volume to date. Overall, this book is a powerful resource for anyone looking to shift their perspective and handle conflict with greater skill and awareness. Recommended.
