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Reviewed by Roy T. James for Readers' Favorite
Instant Conflict Resolution by The Instant-Series Team starts with a question: “Why should you avoid conflicts?” The answer is: any unresolved conflict can harm one's reputation, lead to physical damage, result in pecuniary loss, in addition to causing intangible effects. Key areas of conflict prevention are then discussed, followed by mediation tactics. Methods of resolving a conflict, which take prime importance if all the earlier paths avoiding a face-off lead to failure, are discussed in detail. ‘For resolving conflicts, you have to find the right words, and the right act too, and you’ll mostly do it yourself; therefore, make it a habit to take responsibility for your action to solve your own problems as soon as they creep up.’
Instant Conflict Resolution by The Instant-Series Team is more of a practical guide to the problem of conflict resolution. The book is filled with helpful lists, forms, and other useful kits for actual use. At every step, descriptions of the relevant part of the healing procedure in detail make arbitrators’ roles and work very easy. Not only is this book a great help in running one's setup in the face of potential conflicts, it makes it easy to adjudicate when necessary. By focusing on the dictum ‘You are the best problem solver,’ it takes the involvement of owners, managers, as well as working people to greater heights of responsibility. Practice exercises covering the areas of instruction greatly reduce the learning effort. This short guide is a good ready reference for actual situations of finding and settling conflicts.